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Find answers to the most common questions regarding Mel Luxe and our services. If your questions are still not answered, please give us a call at (301)-732-3522 or email us

  • Who is Mel Luxe?
    Mel Luxe is an online travel group management company that curates luxury group travel events and sell them to our target audience made up of 35+ black women, professionals and entrepreneurs, and foodie traveller’s.
  • Is Mel Luxe a certified and licensed company?
    We are certified with CLIA. We also hold a general liability insurance policy and Errors & Omissions Insurance.
  • Is Mel Luxe just for women?
    Mel Luxe caters to black professional women who needs to get away from their daily lives from time to time and make it a routine to make it part of their self-care. Men are welcomed on destinations that states couples trip only.
  • Are you hiring?
    We are currently hiring interns for graphic designers.
  • Why should I use Mel Luxe?
    As a travel agency, we take all of the headache out of planning your trip and handle virtually all aspects of your travel, at a modest cost to you. The combined experience of our team and the feedback from our thousands of travelers over the years serves as an invaluable resource to your when planning your next vacation.
  • How can I become a member Of Luxe Baddies?
    Melanin Luxury is not a membership-based service. However, you can become a member of our online community. Feel free to join our to connect with other travelers and stay up-to-date on Melanin Luxe trips and latest news.
  • What are your hours?
    We are available via email all times of the day and on weekends. Our phone hours are Monday – Friday, 10 pm to 6 pm. We respond very quickly via email at
  • Do you provide travel quotes for private trips?
    Yes, we only provide quotes for wedding destinations, honeymoons, and private group travelers.
  • How do I get on the waiting list for a destination?
    If it has been indicated that there is indeed a waitlist officially by Mel Luxe, you may sign-up for the waitlist by emailing
  • When will I received the itinerary for my trip?
    Itineraries are sent to each client 30 days before the event via email. We try to get itineraries finalized sooner and if we do you will receive it via email.
  • I've secured my booking, but now my friend wants to go. How do I make this happen?
    If all slots on the trip have not been filled, he/she is more than welcome to join us! A deposit is required to secure their place! You can see all availability by visiting the experience registration page. On select trips, we will have a waitlist, but if we don’t, unfortunately, they will have to catch us on the next one!
  • I saw that this is a group experience. What do you mean by group experience?
    A group experience is a group of individuals (typically strangers) who meet to take a trip domestically or internationally. These individuals will come from different backgrounds and different parts of the country. Some will even be from overseas. We all come together with one goal in mind, to see the world.
  • How do I get notified about when a group trip opens for registration?
    We will also send out emails first, so please subscribe to the Mel Luxe email list. After that, notifications for group experiences will be placed in our Facebook Travel Group. The order goes as follows: Email List, Facebook Community, Instagram Followers, and then everyone else!
  • Are there single occupancy options available? I'd like a little more privacy.
    Absolutely. During booking, just select the single occupancy option for "Land-Only" or "Air & Land". If you don't see this option available, please email us at
  • Room Matching
    Are experiences are thoughtfully designed with you in mind. If you are traveling alone and you don't have a plus one, we will match you with another traveler on the experience that has also booked a double or triple occupancy option.
  • Do you provide roommate matching?
    Yes, Mel Luxe has a Roommate Match Program. This means we match you with someone or you will have a single room. For more information, visit our Roommate Match Program page.
  • What happens if my roommate drops out and cancels?
    If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.
  • What is the difference between Air & Land and Land Only?
    We will book your flights to/from our departure airport. The flight is always economy class unless otherwise stated. You will be responsible of securing your own flight to/from the departure airport to depart with the group.
  • What if I need to cancel?
    If you just so happen to need to cancel your experience with us, please submit your cancellation via email. As a reminder, we do not offer refunds for any deposits or payments made towards any experience. No exceptions.
  • What if I book the "Air & Land" option, and then I want to book the "Land-Only" option later?
    Unfortunately, after you have booked the “Land & Air” option, it will not be able to be changed.
  • Do I need a passport for an international destination?
    Yes. You will need a passport to travel to an international destination. You may also need a visa, but that will be indicated in the booking if it is needed. When booking your trip, if you don't currently have a passport but will have one before your trip begins, place six (0) in the section for a passport number.
  • Is it necessary to get a travel insurance?
    Getting a travel insurance isn't necessary, but it is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment.
  • How will I keep up with the latest details of my trip?
    Once we have confirmed your booking, you will be added to a private Facebook group/WhatsApp/GroupMe chat with other travelers who have secured their booking on the trip as well. This group chat is separate from the main Facebook community, Mel Luxe. Mel Luxe will also send out important information related to your trip via email as well. Please make sure you place us on your email list so that you receive all correspondence.
  • If I get the "Air & Land" option, can I upgrade my seat?"
    Yes. 15 to 21 days before departure, you will receive an airline confirmation number for your tickets. You may use your confirmation number to contact the airline and upgrade your seat.
  • Is travel insurance required?
    Every individual who chooses to participate in a Mel Luxe experience is recommended to have a "cancel for any reason" policy. It is up to you to secure a policy immediately after you have submitted a deposit to secure your experience with us.
  • On the day of the trip, how will things go?
    If you selected the “Air & Land” option, you will meet up with Mel Luxe and your experience coordinator at the designated departure airport. We will all meet and become slightly acquainted before boarding our plane to the destination. Don’t worry though. You’ll become more acquainted with your new travel family at the welcome dinner!
  • What if I want to upgrade my seat? How can I do that?
    15 to 21 days before departure, you will receive a document with all travel information including flight confirmation numbers, flight itineraries, trip itineraries, and more. You may use your flight confirmation number to secure an upgraded seat.
  • If I get the "Air & Land" option, can I upgrade my seat?
    Yes. 15 to 21 days before departure, you will receive an airline confirmation number for your tickets. You may use your confirmation number to contact the airline and upgrade your seat.
  • I selected the "Land-Only" option. Does that mean I will have to secure my own flights and transportation to and from the airport?
    Yes. You will need to secure your own flights and transfers. When it comes to transportation while on the trip, that will be taken care of for you. It will just be the initial transportation option that will be your responsibility to book.
  • Is the "Land-Only" option generally cheaper?
    Yes, due to securing your own flights and transfers, this option is generally cheaper. Please keep in mind that if you choose to fly with the group after registration, you will be subjected to a current quote and not the same rate as listed on booking pages.
  • What if I book the "Land-Only" option, and then I want to book the "Air & Land" option later?
    We can definitely assist you with that. You will be invoiced the fee for the current rate of the flight, transfers, and booking fee. Once you have paid the invoice, you will receive an email confirmation for the change. You will also receive an updated payment schedule. Email
  • How do I register?
    At the bottom of each booking page, there will be a button that says, "register now". This button will take you directly to our registration website to complete registration. Everyone that registers for an experience or trip with us will need to make their own individual account.
  • How will payments be made?
    Payments will be made via our registration platform. Payments become due on the 1st of the month and are considered late on the 15th of the month. A fee of (10) dollars will be accessed for late payments via invoice. After 5 days of non-payment, your trip will be immediately interrupted. The booking will be canceled. Please be sure to keep up with your log-in information for the registration portal to make payments.
  • Do you offer refunds?
    Unfortunately, we don’t offer refunds due to the immediate process of your arrival and payment immediately after your payment or deposit has been submitted. Each client is required to read and accept our terms and conditions before payment is made and reservation is booked. However, to protect your investment, we encourage you to purchase travel insurance.
  • Is a deposit required to secure my bookings?
    Yes, a deposit is REQUIRED. No exceptions. Initial deposits are non-refundable as well as ALL PAYMENTS. The deposit secures bookings for serious travelers.
  • What payments do you accept?
    We accept all major debit and credit cards Visa, Mastercard, Discover and American Express.
  • Are any of my payments refundable?
    No. We prepare for your arrival as soon as your registration is complete. We recommend that you obtain travel insurance to ensure your trip and purchase “Cancel For Any Reason” policies. Payments and deposits are non-refundable. No exceptions.
  • I don’t have money today, but I will soon. Can I book then?
    Absolutely! If the trip is still available and all slots have not been filled, we will gladly welcome you. Please be aware that a travel disclosure & photography release must be signed as well by the end of the second business day after registration. Registration is on a first-come, first-serve basis.
  • I want to register with a friend. Can I register us both under one account?
    Unfortunately, not. Everyone that registers for an experience or trip with us will need to make their own individual account. This is so the traveler can agree with the terms of their participation and submit their payments for their trip or experience.
  • Do you take cash payments?
    No. We do not take cash payments.
  • When are payments due?
    Payments are due on the 15th of the month. No exceptions. We don’t do payment extensions after 5 days past the due date. We do access a fee of (10) dollars per day that the payment is past due. 5 days after the due date, if payment has not been received, your trip will be immediately interrupted. Your booking will be canceled.
  • Can I pay my entire payment up-front? I don't want to make payments.
    Absolutely. During registration it gives you the option to make monthly payments or to pay in full. You can submit your full payment within the payment portal if you choose.
  • Once I make my payments and deposit and I can no longer attend, can I transfer my funds paid to another individual?
    Unfortunately, not. Upon confirmation, we will prepare for your arrival immediately. We cannot transfer funds paid to another individual under any circumstance.
  • Do I have to make a payment every month?
    You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email at
  • What happens if I make my payments, but my roommate(s) fail to pay?
    You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.
  • What happens after I make a reservation?
    Once you make your reservation, you will receive an account summary. Your account summary will list your monthly payment plan. This is set up by default to charge your credit card every month, or you can choose to turn off the automatic monthly billing option.

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